Terms & Conditions

These terms apply to every order placed with Chrissy's Ironing Service. Booking a collection, by any method, means you accept them. Nothing here affects your statutory rights as a consumer.

1. About these terms

In these terms, “we” and “us” mean Chrissy's Ironing Service, a sole trader business run by Christine Cawthron from Methley, West Yorkshire. “You” means the customer placing the order.

We provide an ironing and pressing service only. We are not a laundry, a dry cleaner or a stain-removal service, and we do not wash garments at any stage.

2. Bookings

• A booking is a request until it is confirmed by us. Confirmation comes by phone, text or email and includes the agreed date and a one-hour collection window.
• Collection windows are indicative. Traffic and the size of earlier orders can move them; we will let you know if a window shifts materially.
• Where a requested date cannot be met — because the day is already full, or your address sits at the far edge of the area — we will offer the nearest available alternative.
• There is no minimum order value and no contract or ongoing commitment.

3. Collection and delivery

• Collection and delivery are free across the areas listed on our service areas page, and for approximately 5 miles around them. Addresses outside that area may be accepted at our discretion, still without charge.
• All items must be clean and completely dry on collection. Damp, soiled or unwashed items will not be accepted and will be returned to you.
• If you are not present at collection, you may nominate a safe place for the bag to be picked up from. Once collected from an agreed safe place, the items are at your risk. Finished orders are not left in a safe place: completed ironing is handed to you in person at a delivery time arranged with you, and is never left outside or unattended.
• We do not hold keys, entry codes or key safe combinations for any customer, and we do not enter customer properties.

4. Pricing and payment

• Current prices are published on our pricing page. The standard bundle is up to 20 items for £15 regardless of the exact number, with each additional item at 50p. Bedding is charged by the set: £5 for a double or king set and £3 for a single set.
• The item count is carried out after collection and confirmed with you by telephone. If a bag contains significantly more than described, we will tell you the revised total and you may reduce the order or cancel it at no cost.
• Occasion and formalwear is quoted per garment. No work begins until you have accepted the quoted figure.
• Payment is due on delivery, by cash or bank transfer. Business account customers are invoiced monthly, payable within fourteen days.
• The 10% new customer discount applies to a first order only, is applied automatically, and cannot be combined with any other offer.
• We reserve the right to change prices. Any change will be published here and on the pricing page before it takes effect, and will never apply retrospectively to an order already booked.

5. Turnaround

• Our standard turnaround is 24 hours for orders collected before approximately 10am, any day of the week. Orders collected after that time are returned with the following day’s deliveries.
• Collections and deliveries run seven days a week, weekends included, and are booked to suit you rather than to a fixed weekly round. Bank holidays run on reduced hours; where that affects your order you will be told when you book.
• Turnaround is a target rather than a guarantee. Very large orders, peak periods such as December, and circumstances outside our control may extend it. Where we know in advance, you will be told at the point of booking.
• Bedding typically takes 24 to 48 hours. Occasion and formalwear is scheduled to your event date rather than the standard turnaround.

6. Your garments

• Garments are pressed in accordance with their care labels. If a label is missing, illegible or appears incorrect, we will use our judgement and test on a concealed area first.
• We do not accept leather, suede, heavily beaded or sequinned items, garments with damaged or unstable seams, or items with glued-on decoration. Full bridal gowns are declined and referred to a specialist.
• Unsuitable items are set aside untouched, returned with your order, and not charged for.
• Please remove all items from pockets before collection. We are not responsible for anything left in a garment.
• Pre-existing damage, marks, worn areas and weak seams noticed during pressing will be pointed out to you on return.

7. Liability and claims

• We carry public liability insurance. Where a garment is damaged as a direct result of our error, we will repair it or compensate you at a fair replacement value, taking reasonable account of the garment’s age and condition.
• Please raise any issue within 48 hours of delivery so it can be investigated while the circumstances are clear. Keep the garment as it was returned.
• We are not liable for damage arising from a missing or incorrect care label, a pre-existing fault, or a fabric that reacts unexpectedly despite reasonable care and testing.
• We are not liable for indirect or consequential losses, such as the cost of an event or appointment affected by a delay.
• Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

8. Cancellation

• You may cancel or reschedule at any time before collection at no cost. A phone call or message the day before is ideal; same-day changes are usually manageable.
• If work has already begun when you cancel, we may charge for the items completed to that point.
• We may decline or cancel an order — for example where items arrive damp, an address falls well outside our area, or capacity genuinely does not allow it. You will be told promptly and charged nothing.
• Repeated missed collections, where an agreed doorstep pickup is not available and no notice has been given, may result in us declining future bookings.

9. Business accounts

• Business accounts operate on a fixed weekly collection day agreed at setup, with garments returned sorted and labelled by member of staff.
• Accounts are billed monthly in arrears, itemised by collection, and payable within fourteen days of the invoice date.
• A collection may be skipped at no charge with notice by the preceding day. No retainer is charged for holding a slot.
• Either party may end an account at any time. There is no notice period, no joining fee and no termination charge.
• Printed and embroidered workwear is pressed with appropriate care, but we cannot guarantee the longevity of transfers or vinyl prints, which degrade with normal wear and laundering.

10. General

• These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
• If any part of these terms is found to be unenforceable, the remainder continues to apply.
• We may update these terms from time to time. The version published here at the time you book is the version that applies to your order.
• How we handle your personal information is set out separately in our Privacy Policy.